General Info

Terms and Conditions

We accept credit card payments by Visa, Mastercard, Maestro (Switch) and Delta. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the internet.

Confirmation of your order indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the eventuality that a mistake may have been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Contacting Us

If you need to contact us, please email us using the link on the store page.  Alternatively, you can call on 01303 857200 or fax us on 01303 857201 or write to us at Ancestors Group, Bowles Well Gardens, Dover Road, Folkestone, Kent CT19 6PQ, UK.

Shipping and Handling

Shipping is by standard UK or overseas mail. The charge for this will be displayed during the checkout process, before payment is made. Charges vary depending on order value and delivery location.

Delivery Schedule

We will deliver your order as soon as possible.  If an item is in stock your order will normally be processed within three days.  However, in order to allow for order processing, packaging, despatch and delivery, we ask that UK customers allow up to 28 days for receipt of goods. Customers will be informed of any delays.  International orders may take up to 6 weeks for delivery.

Back Orders

If your item is not in stock, we will back-order for you.

Tax Charges

Prices shown on this website include any taxes that may apply.

Credit Card Security

When an order is placed at our website, you are transferred to a secure, encrypted server to make credit card payments. This service is provided by eKashu Secure Online Payments. No sensitive information is stored on our website, allowing you to shop in complete confidence.

Guarantee

We guarantee your satisfaction. If you have any problems with our products, please contact our Sales Department within 7 days by email to sales@ancestors.co.uk, or by phone on 44 (0)1303 857200.

Privacy Policy

Ancestors Group does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the REMEMBER ME option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If you have a reason to return products to us, please make sure you contact our Sales Department first on 44 (0)1303 857200 or we may be unable to make any refund or supply replacement items.