Help
Please also see General Info
Payment Options
We accept credit card payments by Visa, Mastercard, Maestro (Switch) and Delta. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency.
How to Order
You can create a shopping basket by adding items using the ADD TO CART buttons. Once you have added the items that you want to purchase, click the MY CART button on the top bar of the site. Check that the items and quantities are correct and if so click the CHECKOUT button. If you have not yet done so, you will need to create an account by clicking the CONTINUE button or click the YOUR ACCOUNT button on the top bar of the site. Enter your contact details and choose your own password and enter this twice as indicated. You then need to create at least one delivery address and, if making a purchase, a valid credit or debit card. If you already have an account, enter your e-mail address and password in the boxes.
Technical Help
If you have any problems with the operation of this website, please contact us via the link below, stating the nature of the difficulty, and every effort will be made to rectify the problem at the earliest opportunity. Please also include a contact email address or phone number.
Deliveries
We will deliver your order as soon as possible. If an item is in stock your order will normally be processed within three days. However, in order to allow for order processing, packaging, despatch and delivery, we ask that UK customers allow up to 28 days for receipt of goods. Customers will be informed of any delays. International orders may take up to 6 weeks for delivery.
Returns Policy
If you have a reason to return products to us, please make sure you contact our Sales Department first on 44 (0)1303 857200 or we may be unable to make any refund or supply replacement items.
Any Other Queries
If you have any queries not answered on this website, or you need to contact us for any reason, please email us using the link below. Alternatively, you can call on 01303 857200 or fax us on 01303 857201 or write to us at Ancestors Group, Bowles Well Gardens, Dover Road, Folkestone, Kent CT19 6PQ, UK.
